Introduction
At Scent Crusher® Bag, Locker, Closet, Tote, Trunk (“Scent Crusher®“, “we“, “us“, or “our“), we respect the privacy of our users (“you” or “your“). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website scentcrusher.shop (the “Site“) and use our services (collectively, our “Services“).
Please take a moment to familiarize yourself with our privacy practices and let us know if you have any questions. By visiting the Site and using our Services, you agree to the collection and use of your personal information as outlined in this Privacy Policy.
Information We Collect
We collect both personal and non-personal information from you when you use our Site and Services. Personal information refers to any information that can be used to identify you as an individual, such as your name, email address, phone number, billing information, and shipping information.
Personal Information You Provide Directly to Us
We collect personal information directly from you when you:
- Create an account on our Site
- Make purchases through our Site
- Sign up for our newsletter or other mailing lists
- Participate in surveys, contests, promotions, or events
- Communicate with us via third-party social media sites
- Submit information through our “Contact Us” page or other forms
The types of personal information we may collect directly from you include:
- Contact details such as your name, email address, phone number, and physical address
- Account credentials such as your username, password, and security questions and answers
- Payment information such as credit card or other payment details
- Order information such as order number, items purchased, and shipping/billing details
- Communications between you and Scent Crusher® regarding our Site, Services, or other inquiries
- Feedback and reviews about our products, Site, or Services
- Profile information that you provide for your user account, such as date of birth and preferences
- Survey responses and feedback to any surveys or questionnaires we send you
- Sweepstakes or contest entries and winners’ information
Personal Information We Collect Automatically
We also automatically collect certain types of personal information when you visit our Site, use our Services, or engage with Scent Crusher® emails or online ads. We collect this information using various technologies, including cookies, web beacons, embedded scripts, location-identifying technologies, and logging of IP addresses.
The types of personal information we may collect automatically include:
- IP address which may identify your general location
- Device information such as your computer or mobile device operating system type and version number, manufacturer and model, browser type, screen resolution, and other device settings and characteristics
- Activities conducted on the Site such as pages visited, content viewed, items added to your cart, and items purchased
- Referring web page/source that linked you to our Site
- Navigation path showing what links or ads you clicked on to arrive at a page on our Site
- Information about your interactions with Scent Crusher® emails and online advertisements
Information from Third-Party Sources
We may obtain additional personal information about you from third-party sources to supplement the information we collect directly from you. For example, we may collect demographic data about you from marketing firms or publicly-available sources. We use this supplemental information to help us improve our Site and Services.
Non-Personal Information
We also collect data in a form that does not directly identify you. We may collect, use, transfer, and disclose non-personal information for any purpose. The types of non-personal information we may collect when you use our Site or Services include:
- Browser and device data, such as your IP address, device type, operating system, browser type and settings, unique device identifier, language settings, and information about your use of our Site and Services.
- Usage data, such as time spent on pages, pages visited, links clicked, language preferences, and other actions you take on our Site and Services.
- Demographics data, such as your gender, age, education, and interests, collected through surveys or inferred from your browsing patterns.
- Marketing data, such as your advertising IDs, marketing preferences, and segments or categories that may apply to you.
- Location data, such as your computer or mobile device’s country, region, or city that may indicate your general geographic area.
We may collect, use, transfer, and disclose non-personal information for any purpose, unless we are restricted by applicable law. If we are required to treat non-personal information as personal information under applicable law, then we may use and disclose it as described in this Privacy Policy.
How We Use Your Information
We use your personal information for the following purposes or as otherwise described at the time of collection:
- Provide, maintain, improve, and develop our Site and Services
- Process orders and transactions, fulfill and manage purchases, orders, payments, shipping/delivery, returns/exchanges, and communication
- Send product, service, and company updates, promotional information, marketing communications, advertisements, and other information we think may interest you
- Respond to your requests, questions, comments, concerns, or other inquiries
- Provide customer service, support, and troubleshoot problems
- Personalize your experience by presenting content, offers, and recommendations tailored to you
- Allow you to participate in contests, sweepstakes, promotions, and surveys
- Analyze your use of our Site and Services to understand and improve our business and for market research purposes
- Detect and prevent fraudulent transactions and other illegal activities
- Protect our rights and property and that of our users
- Comply with legal obligations and requirements
- Carry out any other purpose disclosed to you at the time your personal information is collected or for which you provide consent
We may create aggregated and anonymized data from your personal information. We may use and disclose such aggregated and anonymized data for any purpose as we determine in our sole discretion.
Our Legal Basis for Collecting and Using Your Information
Our legal basis for collecting and using your personal information depends on the personal information concerned and the context in which we collect it. However, we typically collect and use your personal information only:
- Where we need the personal information to perform a contract with you, such as to deliver purchases you made through our Site/Services
- Where the processing is in our legitimate interests and not overridden by your rights, such as for direct marketing, fraud prevention, network and information security, and optimizing our Site/Services
- Where we have your consent to do so, such as when you opt-in for marketing communications
- To comply with our legal obligations, including responding to court orders, subpoenas or government requests
How We Share Your Information
We may share your personal information with the following parties and as otherwise stated in this Privacy Policy:
Service providers: Companies and individuals we hire to provide services on our behalf, such as order fulfillment, payment processing, shipping, delivery, marketing, analytics, customer service, website hosting, and other information technology services.
Business partners: Trusted third parties with whom we partner and have contractual relationships, such as marketing partners, joint promoters, sponsors, advertisers, event coordinators, and other promotional partners.
Law enforcement, regulators, and other parties: Government agencies, regulators, public authorities, and other authorized third parties, to: comply with legal obligations; respond to legal process or government request; protect our rights, privacy, safety, or property; permit us to pursue available remedies or limit damages we may sustain; enforce our Terms of Use; or as otherwise required by law.
Sale or acquisition: Third parties connected with business transfers, such as a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
Affiliates: Entities under our control, such as subsidiaries, sister companies, and joint ventures.
De-identified and aggregated information: We may share non-personal or aggregated information with third parties for research, marketing, analytics, and other purposes, provided such information does not identify you.
With your consent: We may share your personal information for any other purpose disclosed to you with your consent.
Retention of Your Information
We retain your personal information for as long as needed to provide our Site, Services, and fulfill other purposes set out in this Privacy Policy, including:
- As long as your account is active
- For as long as needed to provide you with our Site and Services
- For any new, additional, or different purposes disclosed to you, if required by law
- For archiving and backup purposes
- To maintain suppression lists of email opt-outs
- To comply with our legal obligations, resolve disputes, enforce agreements, and as otherwise needed per applicable statute of limitation periods
Your Privacy Choices and Rights
Marketing Communications
You can control whether you wish to receive marketing communications from us. If you no longer want to receive such communications, you can opt-out through any unsubscribe link within the communication itself or by adjusting your account settings.
Even if you opt-out of promotional communications, we may still need to contact you with transactional or account-related messages regarding our Site or Services.
Do Not Track
Your browser settings may allow you to automatically transmit a Do Not Track signal to online services you visit. Note there is no consensus among industry participants as to what Do Not Track means in this context. Like many online services, our Site does not alter its practices when it receives a Do Not Track signal from a visitor’s browser. To make privacy choices for Scent Crusher®, you can use the controls described in this Privacy Policy.
Accessing, Updating, Correcting, and Deleting your Information
You can access, update, correct, delete, or make other choices about your personal information by managing your account settings, contacting customer support, or emailing us at [email protected]. We may require additional information to allow us to confirm your identity and right to access such information.
Where otherwise permitted by applicable law, we will restrict unlawful or excessive requests, including requests unrelated to your own personal information. If you terminate or deactivate your account, we will maintain your personal information in a suppressed status while we run offboarding processes and suppress your data within our production databases. Some of your information may remain in backup archives for the duration specified in our data retention practices.
Additional Privacy Rights
Depending on where you reside, you may have additional privacy rights, such as:
- The right to request deletion of your personal information
- The right to object to or restrict use of your personal information
- The right to portability of your personal information
- The right to withdraw consent
- The right to receive an electronic copy of your personal information for transmission to another provider
- The right to lodge a complaint with your local data protection authority
Contact us at [email protected] to exercise any of these additional rights. We will consider each request in accordance with applicable laws.
Third-Party Websites and Mobile Applications
Our Site and Services may contain links to or integrate with third-party websites, services, and mobile applications. We are not responsible for the privacy practices of such third parties. We encourage you to read their respective privacy policies to learn more about how they collect, process, and retain your personal information.
Data Transfers
We operate globally so it is necessary to transfer your personal information to countries other than the one in which you reside. Such countries may have data protection laws that are different to and less protective of your personal information than those in your own country.
By using our Site and Services, you acknowledge that your personal information may be transferred to any country where we have facilities or service providers as described in this Privacy Policy. Regardless of location, we work to protect your personal information to the standards described in this Privacy Policy.
Children’s Privacy
Our Site and Services are not directed to children under the age of 16. We do not knowingly collect or solicit personal information from children under 16 without parental consent. If we learn we have collected personal information from a child under 16 without parental consent, we will take reasonable steps to delete it. If you believe a child under 16 has provided us personal information without parental consent, please contact us at [email protected].
Privacy Shield Frameworks
Scent Crusher® complies with the EU-U.S. and Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the European Union, United Kingdom, and Switzerland to the United States in reliance on Privacy Shield. Scent Crusher® has certified to the Department of Commerce that it adheres to the Privacy Shield Principles with respect to such information. To learn more about Privacy Shield, please visit www.privacyshield.gov.
Privacy Shield Principles
Scent Crusher® adheres to the following Privacy Shield Principles:
- Notice: We inform individuals in the EU/UK/Switzerland of the purposes for processing their personal information, the types of third parties to which we disclose that information, and the choices and means we offer for limiting its use and disclosure.
- Choice: We offer individuals in the EU/UK/Switzerland the opportunity to opt-out of personal information disclosures to third parties where such purpose is unrelated to the purpose(s) for which the information was originally collected or subsequently authorized by the individual. We obtain affirmative express consent to opt-in where sensitive personal information is involved.
- Accountability for Onward Transfer: We take steps to ensure third parties provide adequate privacy protection, including through contracts, and we potentially remain liable if they process EU/UK/Swiss personal information in a manner inconsistent with the Privacy Shield Principles (unless we prove we are not responsible).
- Security: We take reasonable and appropriate security measures to protect EU/UK/Swiss personal information from loss, misuse, and unauthorized access, disclosure, alteration and destruction.
- Data Integrity and Purpose Limitation: We only process EU/UK/Swiss personal information in ways compatible with the purposes for which it was collected or authorized by the individual. We take reasonable steps to ensure the information is reliable, accurate, complete, and current.
- Access: We provide EU/UK/Swiss individuals with reasonable access to their personal information and allow them to correct, amend, or delete that information where it is inaccurate. We may limit or deny access where the burden or expense of providing access would be disproportionate to the risks to the individual’s privacy, or where the rights of others would be violated.
- Recourse, Enforcement and Liability: We have mechanisms in place to verify our ongoing adherence to the Privacy Shield Principles. We encourage EU/UK/Swiss individuals to contact us at [email protected] to resolve any complaints regarding our collection or use of their personal information. EU/UK/Swiss individuals may also refer Privacy Shield-related complaints to JAMS, an alternative dispute resolution provider located in the U.S. Under certain circumstances, participants may invoke binding arbitration to address complaints not resolved by other means. Scent Crusher® is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.
Changes to this Privacy Policy
We reserve the right to amend this Privacy Policy at any time to reflect changes in our business practices, relevant laws and regulations. Your continued use of our Site or Services after any changes indicates your acceptance of the revised Privacy Policy. If any change is unacceptable to you, please cease using our Site and Services.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data privacy practices, please contact us at:
Scent Crusher®
Attn: Privacy Team
123 Main Street
Nashville, TN 37217
Email: [email protected]
Effective Date: This Privacy Policy is effective as of January 1, 2023.